Customer Executive
Talented Professionals Needed
We are on the lookout for talented professionals who are eager
to contribute to our
innovative and dynamic team.
Hiring: Customer Care Executive (female)
Location: Andheri East – SEEPZ, Mumbai
Salary: Up to ₹35,000 per month
Experience: 3–5 Years
Qualification: Bachelor's Degree (Business Administration, Marketing, or any relevant field)
Job Responsibilities
Act as the primary point of contact for assigned customer accounts.
Build and maintain strong long-term relationships with clients.
Understand customer requirements and provide effective solutions.
Handle customer queries, complaints, and escalations with timely resolution.
Coordinate with internal teams such as Sales, Operations, and Technical Support to ensure seamless customer service.
Monitor customer satisfaction and implement service improvement initiatives.
Identify opportunities for upselling and cross-selling products or services.
Assist in contract renewals and client retention activities.
Prepare regular MIS reports on customer accounts, service performance, and feedback.
Track key performance indicators (KPIs) including response time, customer satisfaction, and account growth.
Required Skills
Excellent communication and interpersonal skills.
Strong problem-solving and customer handling abilities.
Ability to manage multiple customer accounts efficiently.
Good coordination, negotiation, and relationship management skills.
Proficiency in MS Office and CRM tools will be an added advantage.
8591634720 / Amul.dolas@careerstrikehrsolutions.com